What to do if iPhone or iPad won’t turn on? Discover the solutions

If your iPhone or iPad stopped turning on, it’s time to hit the alert button. Although they are reliable devices, both are not free from this defect.

This case can be quite frustrating for the user as it often involves financial costs to fix it — in addition to psychological stress due to worry about data, photos and other files.

However, before panicking, it is necessary to understand the reasons that lead to the iPhone or iPad stop turning on and what are the recommended methods to try to save it before resorting to technical assistance.

Why did the iPhone/iPad stop turning on?

There are a few reasons why an iPhone or iPad just stops turning on. Below is a list of the most common situations.

1. Battery failure

The battery of electronic devices has an estimated time for its total degradation. It is quite likely that your iPhone or iPad has this part compromised, making it impossible to use the device normally. Battery malfunction often has symptoms such as:

  • Device heats up excessively with use.
  • The load drops quickly.
  • Unexpected shutdowns.

Check out our article for more details on possible iPhone battery issues.

2. Physical damage

Does your iPhone constantly fall out of your hand? In addition to endangering the screen and housing of the device, sudden impacts can make the device stop working. If your screen is damaged, try calling the device to see if the display is still capable of emitting light on the screen. If it rings or vibrates, you will most likely need to replace it.

Water damage is also on this list. It is important to note that, although iPhones are water resistant, they have a limit to prevent an amount of liquid from invading the internal components. Once an iPhone or iPad is soaked inside, your device should stop responding.

3. Software bugs

Software issues are less common, but they are error-prone and can stop your iPhone or iPad from working. The most common way this happens is when an update is interrupted, either by user action or battery drain.

What to do if you don’t call?

1. Place the device on the charger

The first thought when an iPhone or iPad won’t turn on is that the device is dead. When plugging into a charger, wait about 60 minutes for it to turn on again and back to work.

If there is no response, try using a different charger and also connecting it to a computer. It is possible that the charger itself is having problems, so just replace it.

2. Try a forced restart

One of the options to try to revive your iPhone or iPad is to force it to restart by brusque methods. Check your device model and follow the steps below:

  • iPhone 6s or earlier, iPad with Home button, or iPod touch (6th generation or earlier): Press and hold the “Power” and “Home” buttons simultaneously. Don’t let go when you see the Apple symbol.
  • iPhone 7, 7 plus or iPod touch (7th generation): Press and hold the Power and Volume Down buttons simultaneously. Don’t let go when you see the Apple symbol.
  • iPhone 8 or later: Quickly press and release the volume up button. Then press and quickly release the volume down button.
  • iPad with Face ID: Quickly press and release the volume up button. Then press and quickly release the volume down button. Press and hold the top button until the device restarts.

3. Restore the device to factory settings

If you have tried to force restart your Apple device and it has not been able to start the system, it is recommended that you perform a factory reset.

It is important to remember that this step clears all information contained on the iPhone or iPad. So make sure you have iCloud backup turned on or have it performed directly from a Mac/Windows PC.

Then connect the device to a Mac or PC with Windows and updated iTunes. Then Finder (macOS Catalina or higher) or iTunes (macOS Mojave or lower; PCs). Finally, click on “Recovery Mode”.

After performing these steps, you must perform one of the actions below (corresponding to your device model):

  • iPhone 6s or earlier, iPad with Home button, or iPod touch (6th generation or earlier): Press and hold the “Power” and “Home” buttons simultaneously. Don’t release when you see the Apple symbol, hold until the recovery mode screen appears on the screen.
  • iPhone 7, 7 plus or iPod touch (7th generation): Press and hold the Power and Volume Down buttons simultaneously. Don’t release when you see the Apple symbol, hold until the recovery mode screen appears on the screen.
  • iPhone 8 or later: Quickly press and release the volume up button. Then press and quickly release the volume down button. Finally, press and hold the side button until the recovery mode screen appears.
  • iPad with Face ID: Quickly press and release the volume up button. Then press and quickly release the volume down button. Press and hold the top button until the device restarts. Keep pressing the top button until it enters recovery mode.

Ready! Just follow the instructions on your computer screen to update or restore (and erase all data). Be aware of the whole process, if you notice a crash and delay in completing the task, try repeating this method.

4. Contact Apple Support

If you did not get any response from your iPhone or iPad following the above methods, the best solution is to seek support from Apple. Using a Mac or PC, you can access the company’s website or call 0800 761 0880. Apple will send you to an Apple Store in Brazil, an Authorized Service Center or schedule a delivery of the device by mail to make repair.

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